Senior Payroll Outsource Administrator

Company Description

Labournet is one of the largest Industrial Relations, Human Capital and Payroll Consulting firms in South Africa. The Labournet Group is currently experiencing tremendous growth and as such we’re constantly searching for top talent.

Job Description

We are currently looking for a Senior Payroll Outsource Administrator who will be responsible for the accurate and timely processing of client’s payroll, ensuring that clients employees are paid on time, whilst maintaining confidentiality and assisting clients in understanding payroll related queries in line with relevant legislation.

You are responsible for Inclusive of, but not limited to:

Client Retention:

• Maintain a high client retention rate by providing quality service and effective communication in accordance with LPD Processes.
• Establish and maintain professional client relationships, aiming for a 90% retention rate.
• Implement and configure client requirements in alignment with client expectations and LPS (LabourNet Payroll System).
• Resolve client queries and provide value-added services through troubleshooting via various channels (onsite, online, phone, email, team viewer).
• Escalate unresolved queries as per SLA, maintaining ongoing communication with clients and adhering to the Key Account Strategy (KAS) and Client/Employee life cycle processes.

Development: Competence:

• Stay updated on system functionality and legislative changes through self-development.
• Ensure alignment with career path requirements.
• Develop the competency and skills of the team through formal and informal learning sessions to meet expected standards.
• Facilitate knowledge transfer among teams to enhance overall competence.
• Maintain up-to-date knowledge of relevant industry developments.

Product: Quality

• Adhere to the client visitation schedule to maintain SVR (Service Value Ratio) and ensure profitable clients receive service within SLA.
• Efficiently book client appointments and obligations while recording them accurately in the prescribed software platform.
• Weekly closure of appointments, ensuring accuracy in categorizing satisfied and unsatisfied clients.
• Upload all relevant client documents onto the CMS (Content Management System).
• Monitor time spent vs. retainer, providing monthly reports on unsatisfied appointments and SVR to the Outsource Manager. Also, responsible for client sign-off documents and handover processes as per internal procedures.

You are part of

Our people are experts in their field, who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves to deliver best practice.

Package & Remuneration:

Salary: R30,600.00 CTC per month  
Benefits: Cell phone, internet, laptop + excellent career growth.

Embark on an exciting, rewarding and challenging career move and join Labournet, a market leader in the HR Management Services sector. If you enjoy rendering work that meet/exceed high standards and want to fast track your career Labournet is where you want to be! 

Qualifications

You'll need a customer-first mindset and the following skills to succeed in this role:

Minimum Requirements

• Valid Driver’s License and own vehicle
• Matric with mathematics and computer literacy as subjects
• Qualification within payroll, tax, software implementation and consultation within the HRIS environment or equivalent experience (3 – 4 Years)

Experience required:

• 3 years + experience in full function payroll, preferably within an outsourced payroll environment is required
• Previous experience with full function payroll of not less than 500 employees
• Ability to process a minimum of 800 payslips independently and accurately
• Previous experience in submission of monthly and biannual EMP’s is required
• Previous experience in dealing with complex payroll queries would be advantageous.

Additional Information

In return, we offer you

Culture

We pay attention to output rather than time spent, and we offer a flexible working environment.

Employer of choice

Our managers believe in putting their people first and are devoted to their growth and development, hence we practice servant leadership (inverted pyramid).

Flexibility

You must look after yourself; you cannot pour from an empty cup, and we prefer work-life integration to work-life balance.

Passion

Bring a sense of purpose to work and depart with a sense of success.

How we work at Labournet

Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are while sustaining virtual cooperation between our employees and teams, thanks to technology.

Why should you join Labournet?
It's more than just a job with Labournet. It's a mission to make our clients compliant by doing meaningful work that focuses on cutting-edge, customer-centric services and technology solutions. Every year, you can help us by facilitating HR best practices,and  by securing our company's ultimate compliance across the whole employee life cycle! In the end, you've created a profession that no one could have predicted.

Who are we?

Your Strategic Partner in Human Resource Solutions

Our dedicated team of highly trained and educated consultants is passionate about taking workplace issues and translating them into HR Solutions that are accessible, flexible, affordable, comprehensive, and motivated by the goals and objectives of your business. Labournet strives to become an extension of your HR department to fulfill your compliance needs, allowing you to keep a relentless focus on core activities.

The trusted compliance partner to employers, solving their evolving compliance needs.

What do we do?

We provide leading compliance solutions through-out South Africa that implement best practices within the businesses we partner with.