Role Overview
The Payroll Specialist partners directly with clients to support their payroll processing needs using the platforms and systems we've helped implement. Acting as a trusted resource, this role ensures clients are equipped to run accurate, compliant, and timely payrolls, while also troubleshooting issues and guiding them through best practices. The ideal candidate combines technical payroll expertise with strong communication and client service skills.
Key Responsibilities
- Serve as a primary point of contact for clients regarding payroll processing and related system support
- Assist clients in processing payroll accurately and on schedule, providing guidance on system use, payroll regulations, and standard workflows
- Troubleshoot payroll issues and escalate technical concerns as needed
- Provide proactive support during critical cycles (e.g., payroll deadlines, year-end reporting)
- Conduct client trainings or refreshers on payroll tools, processes, and system updates
- Collaborate internally with implementation teams to ensure smooth handoff from setup to ongoing client support
- Stay current on payroll regulations and technology platform enhancements to better serve client needs
- Maintain detailed and accurate client documentation, call notes, and case updates
Minimum Requirements
- 2+ years of experience in payroll administration or client services within a payroll/HRIS software environment
- Working knowledge of federal, state, and local payroll regulations
- Familiarity with payroll platforms such as Paychex, ADP, or similar; experience with Paychex Flex a strong plus
- Exceptional communication and problem-solving skills
- High attention to detail and an ability to manage multiple client relationships concurrently
- Comfort with remote tools and client support via video, phone, and email
- Certification (e.g., FPC, CPP) or willingness to pursue one is a plus
Preferred Attributes
- Familiarity with Construction Payroll, including Union and Prevailing Wage
- A natural collaborator and coach with a client-first mindset
- Adaptable and resourceful in dynamic or complex client environments
- Committed to continuous learning and process improvement
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Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.